Duration 1 Day
Costing £695 per day
Group size up to 18 Delegates
We provide training for groups of staff at your premises.

Course overview:

Conflict Management training is now mandatory within the NHS and a National Syllabus has been developed for trainers to follow. All Brooks Jordan Conflict Resolution trainers have attended the NHS Security Management training and have received the relevant certification enabling them to deliver this Syllabus to health care professionals. This syllabus will provide medical staff with the skills they need to effectively manage and resolve conflict situations that sometimes arise with patients and service users. Delegates are also taught to identify risk at an early stage so that confrontation and aggression can be avoided and the situation defused. The course content focuses on communication skills and how to observe and interpret body language and behaviour.

This course is for you if; You work within the NHS and come face – face with patients or other members of the public

Learning Outcomes:

In one-day you will learn how to:

  • Describe common causes of conflict and challenging behaviour
  • Identify the associated risks
  • Describe the two forms of ‘communication
  • Give examples of how communication can breakdown
  • Explain three examples of ‘communication models’ that assist in conflict resolution
  • Adopt different methods/strategies for resolving challenging behaviours
  • Successfully defuse situations before they escalate into violence
  • Describe behaviours they may encounter during different challenging interactions
  • Identify impact factors
  • Describe the use of distance when dealing with ‘conflict’
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution
  • Describe different methods for dealing with possible conflict situations
  • Justify any action taken within a legal, moral and ethical framework.

    Enquire About A Course

    What people have said about this course:

    Subject: Violence & Aggression Training

    I have been asked to feedback to you following the recent Violence and Aggression Level C training that was held at BTW recently (15th December 2017).
    Two sessions were held on site and these proved to be very useful and informative to the staff who attended. They were well received and I just wanted to thank you for arranging them.

    Could you please ensure that the trainer is thanked on our behalf.
    Many thanks.

    Amanda Titheridge Screening Centre Manager, Breast Test Wales, Llandudno

    Brooks Jordan NHS training: The primary choice for the caring profession:

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