Local Authority

Brooks Jordan training is designed with the specific needs of local authorities in mind to equip staff with the knowledge and tools to identify risks to personal safety, to manage challenging behaviour and to apply effective diffusion skills thereby preventing escalation and avoiding injury.

Workplace violence is in fact rare and research has identified that effective customer care and conflict resolution training can have a significant impact on managing challenging behaviour.

The Brooks Jordan combined Personal Safety, Conflict Management and Breakaway Skills programme represents excellent value is delivered in three sections:

(1) Personal Safety with Lone Working.

(2) Conflict Resolution and diffusion skills

(3) Breakaway Skills and the law on reasonable force.

While each element can be provided in isolation as a full or half day programme, by combining all three elements in one you get the highlights from each course.